Privacy Policy

Our contact details:

Soapy Collection – Natural and Handmade

Address: Canterbury, Kent, UK
Phone: +44 7769181430 (10AM – 6PM). Text anytime 😊
WhatsApp: Available anytime (text preferred if we can’t answer)
Email: contact@soapycollection.co.uk
Website: www.soapycollection.co.uk

The Information We Collect
We may collect the following personal information:

Personal details: title, date of birth, gender, name, username
Contact details: billing and delivery address, email, telephone number
Financial data: bank and card details
Transaction data: records of purchases and services used
Technical data: IP address, login data
Usage data: how you use our website

How We Collect and Use Your Information

We collect most information directly from you. We use it for:

Registering and authenticating new customers
Processing and delivering orders
Managing payments, fees, and refunds
Contacting you about your order
Sending updates about our terms or policies
Asking for feedback, reviews, or survey responses
Analysing site use with Google Analytics to improve our services
Operating and securing our website and databases
Publishing any content you choose to share
Sending email notifications and newsletters (if you subscribe)
Marketing offers (with your consent)
Meeting legal or regulatory obligations
Protecting our legitimate business interests

Sharing Your Information

We may share your data with:

Service providers (e.g. Shopify, WordPress)
Professional advisers (lawyers, bankers, auditors, insurers in the UK)
HMRC and regulators (where legally required)
Subcontractors and suppliers (when necessary to provide services)
Payment providers (to process payments, refunds, or handle disputes)

Legal Bases for Processing (GDPR)

We rely on the following lawful bases:

Consent (you can withdraw anytime by emailing soapycollection@gmail.com)
Contract (to deliver what you purchase)
Legal obligation
Vital interests
Public task
Legitimate interests (where your rights do not override them)

How We Store Your Data

Your data is stored securely.
We keep it only as long as needed for business, legal, or reporting purposes.
Once no longer required, it is safely deleted or anonymised.

Your Data Protection Rights

You have the right to:

Access your personal data
Ask us to correct or complete inaccurate data
Request deletion of your data (in certain cases)
Restrict how we process your data
Object to processing (in certain cases)
Request data transfer to you or another organisation

You won’t be charged for exercising these rights. We will respond within one month.
(We may charge a fee or refuse only if requests are excessive, repetitive, or unfounded.)

To make a request, email: soapycollection@gmail.com

Additional Information

Comments

Once approved, your profile picture may be visible next to your comment.
If you leave a comment, we may check if you use Gravatar.
Gravatar’s privacy policy: Automattic Privacy

Media

Visitors may download and extract data from posted images.
Avoid uploading images with location data (EXIF GPS).

Cookies

Publishing/editing content sets a cookie (expires in 1 day)
Saving your name, email, and website for convenience (lasts one year)
Temporary login cookies (discarded when browser closes)
Login and display preference cookies (last 2 days – 1 year)
“Remember Me” keeps you logged in for 2 weeks

Embedded Content

These behave as if you visited the original site, which may track your activity.
Articles may contain embedded videos, images, or other media.

If you request a password reset, your IP address will appear in the reset email.

Data Retention

Admins can also view and edit profiles.
Comments and metadata are stored indefinitely.
Registered user data is stored in profiles (editable or removable anytime, except usernames).

Where Your Data Goes

Visitor comments may be checked by automated spam detection services.

Soapy Collection Team