Privacy Policy

Our contact details:

Soapy Collection Natural and handmade. Address: Canterbury, Kent.

Phone Number: +44 7769181430 (10AM – 6PM).

Whatsapp available anytime. Texting is best if we are not able to answer; therefore we can call you back as soon as possible.

E-mail: contact@soapycollection.co.uk Web: www.soapycollection.co.uk

The type of personal information we collect:

We currently collect and process the following information:

Personal identifiers such as title, date of birth and gender, name, username, billing and delivery address and contact details.
IP address, log in, Email address, telephone number, Financial Data such as bank and payment card details.
Transaction data such as services you have purchased from us.
Usage data including information about how you use our website.

How we get the personal information and why we have it:

Most of the personal information we process is provided to us directly by you for one of the following reasons:

When we need to register and authenticate you as a new customer.
Processing and delivering your order, contacting you in connection with your order, managing payments, fees and charges, collecting and recovering money owed to us.
Notifying you about changes to our terms or privacy policy, asking you to leave a review or complete a survey.
For the purposes of analysing the use of the website and services, using data from Google Analytics to improve our customer relationship and experiences.
for the purposes of operating our website, maintaining back-ups of our databases and communicating with you.
for the purposes of enabling publication that you post on our website
Supplying the purchased goods and keeping proper records of those transactions and subsequently offering and selling relevant goods to you.
Subscribing to our email notifications and/or newsletters
For marketing communications from us if you have registered to receive our newsletter; Offers we think that might be relevant to you.
Where we need to comply with a legal or regulatory obligation.
Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

We may share this information with External Third Parties:

Service providers acting as processors (such as Shopify, WordPress).
Professional advisers including lawyers, bankers, auditors and insurers based in the United Kingdom who provide consultancy, banking, legal, insurance and accounting services.
HM Revenue & Customs, regulators and other authorities acting as processors or joint controllers based in the United Kingdom who require reporting of processing activities in certain circumstances.
We may disclose any or all of your personal data to our suppliers or subcontractors as reasonably necessary for them to provide us with their services.
We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints or queries.

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting us at: soapycollection@gmail.com

(b) We have a contractual obligation.

(c) We have a legal obligation.

(d) We have a vital interest.

(e) We need it to perform a public task.

(f) We have a legitimate interest.

How we store your personal information

Your information is securely stored by us.

We keep your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
We will then dispose your information once the retention period expires (i.e. we no longer need your data to fulfil the purposes for which we collected it).

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

Please contact us at soapycollection@gmail.com if you wish to make a request.

Additional Informations:

Comments

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Soapy Collection Team

Company Info:

Company registered in England and Wales:
Registration number: 10720124
3, Bath Mews, Bath Parade, Cheltenham
Gloucestershire GL53 7HL